Privacy Policy
doan55 Platform

This Privacy Policy (hereinafter referred to as the "Policy") is issued by the operator of the doan55 platform (hereinafter referred to as "doan55", "we", "us" or "our") and applies to all personal data collected, processed and stored in connection with your use of the website at https://doan55.cam and any associated services, features or tools (collectively, the "Platform").

doan55 is committed to protecting the privacy and personal data of all users. This Policy sets out what personal information we collect, the purposes for which it is used, the legal basis on which we rely for processing, with whom it may be shared and for how long it is retained. It also explains the rights you hold in relation to your personal data and how you may exercise them.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform. By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

The following definitions apply throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, email address, date of birth, IP address, payment details and device identifiers.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, erasure or destruction.
• "Data Controller" — doan55, the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" — any third party engaged by doan55 to process personal data on its behalf, under documented instruction and bound by appropriate data processing agreements.
• "User" / "you" — any individual who accesses, registers on or uses the Platform.
• "Cookies" — small text files placed on your device by the Platform for functional, analytical or tracking purposes.
• "KYC" — Know Your Customer: the identity and age verification process required by applicable licensing and AML obligations.

doan55 collects personal data in various categories depending on how you interact with the Platform. The following table outlines the primary categories of data we may collect:

We collect only the personal data that is necessary for the specified purposes outlined in this Policy. We do not collect special category data (such as racial or ethnic origin, religious beliefs or health data) unless strictly required and only with your explicit consent or under a specific legal basis.

doan55 collects personal data through the following primary channels:

• Direct Collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting support, or submitting any form on the Platform.
• Automated Collection: Technical and behavioural data collected automatically as you browse and interact with the Platform, via server logs, cookies, pixel tags and similar tracking technologies.
• Third-Party Sources: Where required for identity verification, fraud prevention or AML compliance, we may receive data from identity verification services, credit reference agencies, fraud prevention databases or payment processors. These sources are engaged under appropriate data processing agreements and are used only for specified compliance purposes.
• Payment Providers: When you use payment methods to deposit or withdraw funds, your payment provider may share transaction confirmation data with us for reconciliation purposes. References to providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah are contextual only — data sharing practices are governed by the respective provider's terms.

doan55 processes personal data for the following purposes:

• Account Management: To create, maintain and administer your registered Account, including authentication, account security and customer preference management.
• Service Delivery: To provide access to sports betting markets, casino games, payment processing and all other Platform features you have requested or are entitled to use.
• KYC & Compliance: To verify your identity and age as required by applicable licensing and anti-money laundering (AML) regulations. This includes processing identity documents such as CNIC or passport details where provided.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, multi-accounting, abuse of promotional offers and other prohibited conduct as defined in our Terms & Conditions.
• Financial Transactions: To process deposits, withdrawals and record transaction histories accurately, including compliance screening of payment activity.
• Customer Support: To respond to your enquiries, resolve disputes and maintain records of support interactions for quality assurance and compliance purposes.
• Responsible Gambling: To record and enforce self-exclusion requests, deposit limits, loss limits and other account restrictions you activate through the responsible gambling tools.
• Platform Improvement: To analyse aggregated usage patterns, page performance and feature adoption in order to improve the Platform experience for all users. Where used for this purpose, data is anonymised or pseudonymised to the extent practicable.
• Marketing Communications: To send promotional offers and platform updates where you have provided consent and not subsequently withdrawn it. You may opt out of marketing communications at any time.
• Legal Obligations: To comply with any applicable legal requirement, court order, regulatory request or audit obligation under the laws of the operator's licensing jurisdiction.

doan55 relies on one or more of the following legal bases when processing your personal data, consistent with the requirements of the operator's licensing jurisdiction and applicable data protection standards:

• Contractual Necessity: Processing required to perform the contract between you and doan55 — including account creation, service delivery, transaction processing and KYC verification.
• Legal Obligation: Processing required to comply with applicable laws, regulations and licensing conditions — including AML obligations, identity verification requirements and the retention of financial records.
• Legitimate Interests: Processing carried out in furtherance of doan55's legitimate business interests, such as fraud prevention, Platform security, customer support improvement and responsible gambling enforcement, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

doan55 does not sell, rent or otherwise transfer your personal data to third parties for their independent commercial use. Data sharing is limited to the categories of recipient described below, each of whom is bound by appropriate contractual and/or legal obligations regarding data protection:

• Service Providers (Data Processors): Third-party providers engaged to deliver Platform functionality — including payment processors, identity verification services, game technology providers, hosting infrastructure and customer support tools. These parties process data only on documented instructions from doan55 and may not use it for their own purposes.
• Regulatory & Law Enforcement Authorities: Where doan55 is required by applicable law, a court order, licensing authority directive or legitimate governmental request to disclose personal data, we will do so. We will notify you where legally permitted to do so before any such disclosure.
• Fraud Prevention Agencies: Where evidence of fraudulent, money-laundering or criminal activity is identified, relevant data may be shared with fraud prevention databases or law enforcement agencies as required.
• Corporate Transactions: In the event of a merger, acquisition, restructuring or sale of assets, personal data held by doan55 may be transferred to the acquiring entity, subject to equivalent data protection standards being maintained.
• Professional Advisors: Lawyers, auditors and other professional advisors engaged by doan55 may access personal data to the extent strictly necessary for the delivery of their services, and are bound by professional confidentiality obligations.

doan55 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or licensing obligations. The following general retention principles apply:

• Account Data: Retained for the duration of your registered Account and for a period thereafter as required by the operator's licensing obligations (typically five years following account closure, though this varies by jurisdiction and obligation type).
• KYC Documentation: Identity and verification documents are retained for the period specified by applicable AML and licensing regulations from the date of verification. Copies are not retained beyond the required regulatory period.
• Financial Transaction Records: Transaction histories are retained as required for financial reporting, tax and regulatory compliance purposes.
• Communications Records: Support chat logs and email correspondence are retained for a defined period for quality assurance and dispute resolution purposes.
• Responsible Gambling Records: Self-exclusion and limit records are retained for the period necessary to enforce the applicable restriction and comply with any related regulatory obligation.
• Marketing Consent Records: Records of consent and opt-out preferences are retained for as long as necessary to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.

doan55 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including KYC documentation and financial records.
• Strict role-based access controls, limiting access to personal data to authorised personnel only on a need-to-know basis.
• Regular security assessments and reviews of platform infrastructure and data handling procedures.
• Secure, HTTPS-only document upload portal for KYC submissions — sensitive documents are never requested via unsecured email or unverified third-party channels.
• Incident response procedures for detecting, investigating and responding to potential data breaches within required timeframes.

Whilst doan55 takes reasonable and appropriate steps to protect your personal data, no method of electronic transmission or storage is entirely secure. Users are also responsible for maintaining the security of their own account credentials. Please refer to the Account Registration section of our Terms & Conditions for your obligations in this regard.

doan55 uses cookies and similar tracking technologies (including local storage, session storage and pixel tags) to operate, improve and analyse the Platform. The following categories of cookie are used:

• Strictly Necessary Cookies: Essential for core Platform functionality, including authentication, session management and security. These cookies cannot be disabled without affecting Platform performance.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences and previously selected options, to enhance your experience on return visits.
• Analytical / Performance Cookies: Used to collect aggregated and anonymised information about how users interact with the Platform — such as pages visited, time on page and navigation paths. This data helps us identify areas for improvement.
• Marketing Cookies: Used to track interactions with promotional content and to measure the effectiveness of marketing campaigns. Marketing cookies are only active where you have provided consent.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use certain Platform features, including logging in. Information about managing cookies is available through your browser's help documentation.

Subject to applicable law and the operator's licensing obligations, you may hold the following rights in relation to your personal data processed by doan55. The availability and scope of these rights may vary depending on the jurisdiction in which you are located.

The doan55 Platform is strictly intended for use by adults only. Persons under the age of 18, or under the higher minimum age required by the operator's licensing jurisdiction, are not permitted to register an Account or use any feature of the Platform.

doan55 does not knowingly collect personal data from individuals under the applicable minimum age. If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the associated Account.

If you believe that a minor has registered on the Platform or that their data is held by us, please contact our support team immediately using the contact details provided in Section 17 of this Policy.

The doan55 Platform may reference third-party services in an informational or educational context — for example, payment method names such as Easypaisa, JazzCash, Raast or banking institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. These references do not constitute links to external sites and do not imply any endorsement of gambling by those providers.

Where the Platform integrates third-party technical services — such as game studio providers, payment processors or identity verification tools — those services operate under their own privacy policies and data protection terms, to which doan55 is not a party beyond the scope of agreed data processing arrangements. Users interacting with third-party components should review the applicable third-party privacy documentation.

doan55 accepts no responsibility for the privacy practices, data handling standards or content of any third-party services that are not directly operated by the Platform.

As an internationally operated platform, doan55 may transfer personal data to countries outside of Pakistan or the user's country of residence in the course of delivering its services. Such transfers may occur in connection with server hosting, third-party service providers or the operator's own operational infrastructure.

Where personal data is transferred internationally, doan55 takes appropriate steps to ensure that an adequate level of data protection is maintained, consistent with the standards of the operator's licensing jurisdiction. This may include:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the applicable regulatory framework.
• Implementing contractual safeguards, such as data processing agreements containing standard data protection clauses, with receiving parties.
• Applying technical and organisational security measures appropriate to the sensitivity of the data transferred.

doan55 serves users from across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The Platform is operated under applicable international licensing and is not regulated by any Pakistani governmental or regulatory authority, including the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial body.

Pakistan does not currently have a comprehensive general data protection law equivalent to frameworks such as the EU GDPR. doan55 processes the personal data of Pakistani users in accordance with the data protection standards of the operator's licensing jurisdiction. We are committed to applying the core principles of data minimisation, purpose limitation, accuracy, storage limitation and security to all data we process, irrespective of the user's country of residence.

The gambling laws of Pakistan — including the Prevention of Gambling Act, 1977 — may restrict or prohibit participation in online gambling. doan55 does not provide legal advice and cannot confirm that use of the Platform is lawful for any specific user in Pakistan. Users are solely responsible for ensuring their compliance with applicable local law.

doan55 reserves the right to update or amend this Privacy Policy at any time. Revisions will be published on this page with an updated review date. Where changes are material — for example, a significant change to the categories of data collected or the purposes for which it is used — we will endeavour to notify registered Users via the email address associated with their Account or through a notification upon their next Platform login.

Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the updated Policy. If you do not agree with any revised terms, you should cease using the Platform and may request account closure in accordance with the provisions of our Terms & Conditions.

We recommend that you revisit this page periodically to stay informed of how doan55 handles your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data doan55 holds about you, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the Platform. This is the most efficient channel for account-related data queries and for exercising your data rights.
• Email: [email protected] — for formal data-subject requests, privacy complaints or documentation-related enquiries. Please include your registered account email address (not your password) and a clear description of your request to help us respond promptly.

We aim to acknowledge all data-subject requests within a reasonable timeframe following receipt and to resolve them in accordance with our obligations under applicable data protection standards. We may require identity verification before processing requests to access, correct or delete personal data.

For responsible gambling data requests — including self-exclusion records or limit settings — please visit our dedicated Responsible Gambling page or contact our live chat support team directly.